Shenzhen Airlines Flight Tickets Booking

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Booking Shenzhen Airlines Tickets 

Shenzhen Airlines is a Chinese airline that operates both domestic and international flights. The airline was founded in November 1992 and commenced operations in September 1993.

Air China and Shenzhen International Total Logistics are the major shareholders in Shenzhen Airlines, indicating their significant investment and involvement in the airline.

Shenzhen Airlines is a member of the Star Alliance, which is a global airline network.Air Canada, Lufthansa, Scandinavian Airlines (SAS), Thai Airways, and United Airlines. Since its establishment, the Star Alliance has grown to include 28 member airlines. The alliance has received recognition and awards for its market leadership, including the Air Transport World Market Leadership Award and the Best Airline Alliance accolades from Business Traveller Magazine and Skytrax.

Shenzhen Airlines joined the Star Alliance in 2012, becoming one of the member airlines that benefit from the network’s extensive reach and passenger benefits.Shenzhen Airlines has codeshare agreements with several other airlines, including Air China, All Nippon Airways (ANA), Asiana Airlines, Cathay Dragon, EVA Air, Singapore Airlines, and SilkAir. 

Baggage Policy

Carry-on Baggage: Shenzhen Airlines allows passengers to bring one piece of carry-on baggage and one personal item on board. The maximum weight and dimensions for carry-on baggage may vary, but they are usually restricted to a certain weight (e.g., 5-10 kg) and size (e.g., 55 cm x 40 cm x 20 cm). It is advisable to check the specific restrictions for Shenzhen Airlines.

Checked Baggage: The allowance for checked baggage varies depending on the flight route, cabin class, and fare type. Generally, economy class passengers are allowed to check one to two pieces of baggage, each with a maximum weight limit (e.g., 23 kg) and overall dimensions. Business or first class passengers may have higher allowances. Oversized or overweight baggage may incur additional fees.

Cancellation & Refund

  • Shenzhen Airlines has a cancellation policy that outlines the rules and conditions for cancelling a flight ticket. The policy may vary depending on factors such as the fare type, flight route, and ticket terms and conditions. It is important to review the specific details of the cancellation policy when making a booking with Shenzhen Airlines.
  • Shenzhen Airlines may offer refunds for cancelled tickets based on their refund policy. The refund eligibility and amount depend on various factors, including the fare type and the time of cancellation. In some cases, a cancellation fee or penalty may be deducted from the refund amount. It is essential to understand the specific refund policy of Shenzhen Airlines to determine the applicable refund conditions.

Shenzhen Airlines may have specific time limits for cancellations and refunds. These time limits are usually outlined in their cancellation and refund policy.

Cabin Classes

  • Economy Class: Economy Class is the standard cabin class offered by most airlines, including Shenzhen Airlines. It provides comfortable seating and essential amenities for passengers. The seats are arranged in a 3-3 configuration on narrow-body aircraft and a 3-4-3 configuration on wide-body aircraft. Passengers in this class enjoy in-flight services such as meals, beverages, and entertainment options.
  • Business Class: Business Class is a premium cabin class that offers enhanced comfort and amenities compared to Economy Class. Passengers in Business Class generally have more spacious seating, often with lie-flat or reclining seats, providing a higher level of comfort for long-haul flights. Additionally, passengers in Business Class often enjoy priority check-in, access to airport lounges, upgraded meals and beverages, increased baggage.
  • First Class: First Class provides the highest level of luxury and exclusivity on board. Passengers in First Class have access to private suites or enclosed cabins with fully flat beds, high-end amenities, personalised service, gourmet dining options, and a range of entertainment choices. First Class passengers usually enjoy additional perks such as dedicated check-in counters, expedited security screening, and exclusive access to airport lounges.

Seat Selection

  • Shenzhen Airlines allows passengers to select seats in advance, either during the booking process or after the ticket purchase. Passengers can choose their preferred seats within the available options in their selected cabin class. The seat selection may be subject to availability, and some seats, such as those with extra legroom or preferred locations, may have an additional fee associated with them.
  • Shenzhen Airlines may offer seats with extra legroom for passengers seeking additional comfort during their flight. These seats are often located in specific rows or at emergency exit rows and provide more space for legroom. Extra legroom seats may have an additional cost associated with them, and availability is limited.
  • Preferred seats are located in desirable locations within the aircraft, such as seats near the front of the cabin or with better views. These seats may have an additional fee associated with them, and availability is subject to the airline’s policies.

In-flight Entertainment & WIFI

Shenzhen Airlines often equips its aircraft with in-flight entertainment systems, which may include seatback screens or overhead screens. Passengers can enjoy a variety of entertainment options, such as movies, TV shows, music, games, and sometimes even live TV channels. The availability and selection of content may vary depending on the aircraft type and the duration of the flight. Headphones are provided, but passengers can also use their personal headphones.

Shenzhen Airlines may offer Wi-Fi services on select flights, for passengers to stay connected and access the internet during the flight. Wi-Fi availability may depend on the aircraft type and the route being flown. Passengers can typically purchase Wi-Fi access packages for a specific duration or for the entire flight. The pricing and connection speed may vary depending on the package chosen and the airline’s policies.

Food & Drink

  • Shenzhen Airlines usually offers complimentary meals or snacks, depending on the duration and time of the flight. Complimentary meals are often provided on longer flights, while snacks or light refreshments may be served on shorter flights. The meals can vary in terms of cuisine, options, and quality, and may include both Western and Chinese dishes. Special meals, such as vegetarian or religious meals. Shenzhen Airlines offers a selection of beverages, including water, soft drinks, coffee, tea, and fruit juices. Alcoholic beverages may be available on certain flights, although they may be subject to additional charges or restrictions.
  • On some flights, Shenzhen Airlines may provide an in-flight menu where passengers can choose from a range of options for their meal. The menu may include different meal choices, including vegetarian or special dietary options. Passengers can make their selection when the cabin crew comes to take their order.


  • Airport Check-In: Passengers flying with Shenzhen Airlines can check in for their flights at the airport counters. Airport check-in desks open a few hours before the scheduled departure time and close a specified time before the flight’s departure. Passengers are required to present their travel documents, such as a passport or identification card, along with their flight booking information. The check-in process involves obtaining a boarding pass and, if applicable, checking in any checked baggage.
  • Online Check-In: Shenzhen Airlines usually offers online check-in services, allowing passengers to check in for their flights through the airline’s website or mobile app. Online check-in typically opens 24 hours before the scheduled departure time and may close a few hours before the flight’s departure. Passengers can select their seats, provide their travel document details, and obtain their electronic boarding pass, which can be saved on a mobile device or printed out. Online check-in is convenient and helps save time at the airport.

Frequent Flyer Programme

Shenzhen Airlines, in collaboration with Air China, operates a frequent flyer program called PhoenixMiles. This program allows frequent travellers to earn rewards based on their travel with Shenzhen Airlines. Passengers can earn 6 Phoenix Miles for every RMB 10 spent. These miles can be accumulated and redeemed for various benefits such as flight upgrades, free tickets, and other services offered by the program. It’s important to note that specific details and benefits may vary, so it’s recommended to refer to the official Shenzhen Airlines website or contact their customer service for the most accurate and up-to-date information regarding the PhoenixMiles program.

Airline Alliance/ Codeshare Agreements

At the time, Shenzhen Airlines was a member of Star Alliance, one of the largest airline alliances in the world. This partnership allows Shenzhen Airlines to collaborate with other member airlines, providing passengers with a wider range of destinations, seamless travel experiences, and frequent flyer benefits across the alliance.

Additionally, Shenzhen Airlines had codeshare agreements with several airlines, including Air China, the parent company of Shenzhen Airlines. These agreements enable passengers to book flights on one airline but travel on another, expanding the network and options available to travellers.

Pet Policy

Shenzhen Airlines allows various types of pets, including dogs, cats, birds, and small animals, to fly on their flights. Pets are transported in the cargo department and must be appropriately placed in a crate or carrier that meets the airline’s requirements. their flights are transported in the cargo compartment and must be properly created.

It’s important to note that specific rules and requirements may apply for travelling with pets, such as size restrictions, breed limitations, and necessary documentation. Airlines may also have limitations on the number of pets allowed on each flight and require advance notice or reservations.

Unaccompanied Minor

children between the ages of 5 and 11 must adhere to the airline’s unaccompanied minor procedures, which are designed to ensure their safety and well-being during the journey. These procedures may involve additional supervision, designated staff members accompanying them through the airport, and specific instructions for drop-off and pick-up by a parent or guardian.

It’s worth noting that on certain airlines, unaccompanied minor procedures may be required for children up to the age of 14. the exact age limits and requirements can vary, so it’s advisable to check with the specific airline, such as Shenzhen Airlines, to obtain the most accurate and up-to-date information on their unaccompanied minor policy, including any new points or updates regarding the age limits and procedures for unaccompanied children.


Shenzhen Airlines operates its own lounges at SZX, providing a comfortable space for eligible passengers to relax before their flights. These lounges often offer amenities such as seating areas, complimentary snacks and beverages, Wi-Fi access, and business facilities.

Airline Alliances: Shenzhen Airlines is a member of Star Alliance. As a result, eligible passengers flying on partner airlines within the alliance may have access to lounges at SZX. The specific lounges available to passengers of different airlines can vary, so it’s best to check with the respective airline for details.

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