Discover Comfortable Travel with Air Astana
Air Astana is a famous and national carrier operator of Kazakhstan, the Republic of Kazakhstan and is headquartered in Almaty. It operates domestic and international flights on 63 routes from its main hub. Either you are flying on domestic or international routes you’re guaranteed a consolation travel experience. The airline gets exceptional onboard amenities to travelers & dedicated to quality services. Fliers of Business class are delivered ergonomically devised seats with abundant seat pitches.
Baggage Allowance Policy
You or others won’t have hindrance or inconvenience while traveling due to the oversize or overweight baggage. Go through the table drawn below and prepare the baggage accordingly.
Carry on Baggage
|Number of Baggage
|Weight of Baggage
|Size of the Baggage
|56 x 45 x 25cm
|56 x 45 x 25cm
|56 x 45 x 25cm
|Number of Baggage
|Weight of the Baggage
|8 Kg each
Air Astana charge penalty when customers exceed the baggage size or weight. If you want to avoid any extra charges, you need to adhere to the policies explained through this table.
Cancellation & Refund
The cancelation policy of Air Astana depends on the channel as well as the channel that has been used to cancel the flight. Have a glance at the key points visible below.
One can cancel and request a refund online for the flights booked via mobile app or the official site. The refund possibility depends on the fare rule of the purchased ticket.
One must use the original channel of reservations to cancel the flight. For example, if you have purchased the air ticket through a third-party (any random travel agency) you must contact the same to cancel and refund.
Customers are entitled to €600 compensation when the flight is canceled or delayed from the end of the airline.
To request a refund, one can directly contact the executive or fill the online form and submit.
Within 5-7 business days, Airline processes the refund to the relevant customers once the request is raised.
There are three cabin classes that Air Astana includes such as economy and business class. Each of them hold distinctive services and amenities. Here is some information about both travel classes, you would like to know before traveling with Air Astana.
Economy Class: It includes generous legroom, personal onboard entertainment and meals and drinks for free.
Economy Sleeper: Three adjacent seats exist on economy sleeper flights. The seats are reclining into a flatbed. Airlines compliment the customers with the following services on economy sleeper class. Duvet, mattress, pillow, and amenity kit are the following amenities economy sleeper travelers are liable to unleash on the flight while traveling.
Business Class: This class of Air Astana carries spacious seats, and premium meals. The flyers traveling on business class flights are entitled to priority check-in and boarding. Further, they even have lounge access.
Air Astana offers seat selection service to all the customers. According to this service, travelers are eligible to choose the seat in advance of the flight at the time of web check in. Use MySEAT accessible for all the routes to choose the seat. However, economy sleeper might not leverage the seat selection service of Air Astana.
Inflight Entertainment & WiFi
Air Astana has arrangements for the customers’ enjoyment throughout the trip. None of the customers would be too tedious to travel until the destination. Hence, the airline features inflight entertainment such as games, puzzles, movies, music, and TV programs. Rather than these options, you can enjoy KCTV magazine to understand more about the latest entertainment options.
If you are not finding the inflight entertainment source worthwhile enough for an enjoyable trip, you can access the WiFi service and enjoy more options online. However, one has to pay for leveraging the wifi service on the flight. Based on the wifi package, one has to pay the fees accordingly.
Food & Drink
Throughout its network, Air Astana offers complimentary onboard meals and beverages made using traditional ingredients and flavors from various cuisines. Depending on the flight’s duration and the time of day, you can enjoy hot meals, snacks, beverages, and alcoholic drinks.
Additionally, Air Astana provides a variety of specialty meals to suit various dietary, religious, or medical requirements, including vegetarian, vegan, gluten-free, kosher, halal, and more3. By getting in touch with the airline or your travel advisor at least 24 hours before your journey, you can place an order for a special meal.
Air Astana allows the travelers to check in for the flight any of the two ways which are as below.
Online Check in: One is supposed to login to the official site or mobile application and access the web check in option. The web check in is accessible within 24 hours and 60 minutes prior to the flight schedule.
Self service kiosk: Rather than the online check in one can use Self service at the airport. The self service kiosk is accessible 4-3 hours before the departure and closes 1 hour before the flight.
Frequent Flyer Program
Nomad Club, the frequent traveler program offered by Air Astana, offers rewards for your commitment to the airline. By registering online from the website, you can become a member of Nomad Club for free. After your first flight as a registered member, you will be given a permanent card.
If you’re a Nomad Club member, you can get points by booking flights with Air Astana or one of its affiliate airlines, like Lufthansa. Other partners, like hotels, car rentals, banks, and more, also allow you to earn points. Your points can be used for rewards such as upgraded seats, lounge access, and other advantages.
Airline Alliance/Codeshare Agreement
Although Air Astana is not a member of any worldwide airline alliance, it has codeshare agreements with a number of airlines to broaden its network and give consumers more choices. When two or more airlines share a flight but use distinct flight numbers and market tickets under their own names, the arrangement is known as a codeshare.
Air Astana has unaccompanied monitor service and allows the kids to travel alone. However, there are some restrictions on the age group to qualify this service. The kids must be within 5 and 16 years old. This service is optional for the kids of 17 years old. However, they need to pay the extra fee for the service.
Air Astana includes pet policy so that the relevant customer can travel with their pets. However, the pets must be veterinary certified and have issued a pet passport and microchip for European countries. Customers must inform the executive about the pet policy 24 hours earlier than the departure. Ireland, India, South Africa, Great Britain, or Australia are some of the countries where pets travel is banned.
Air Astana functions several lounges at the various airports for the business class travelers and Nomad Club members. The lounge features amenities such as beverages, snacks, newspapers, Wi-Fi, magazines, and zoned seating.
The Air Astana VIP Lounge and the Air Astana Shanyrak Domestic Lounge at the same airport for domestic departures are the most well-known lounges at Nursultan Nazarbayev Airport. Skytrax has awarded both lounges a 4-Star rating for their product amenities and personnel friendliness.